BizTalk360-Technical-Support-2019

Jan 14

A Look Back on the BizTalk360 Technical Support 2019

BizTalk360 Product Support – Every year brings a new learning and new experience. We receive support tickets through different channels like emails, support portal, feedback widget. It is the responsibility of every support engineer to make sure the support case is taken care of and resolved on time, thereby aiming for 100 % customer satisfaction. … Continue reading A Look Back on the BizTalk360 Technical Support 2019

By Praveena

Aug 28

Support Deliberation

Support deliberation is a process of discussing the challenges we faced in support handling. It is an initiative which our CEO suggested, and we are following this to transfer the knowledge to the team. With the different levels of support, it is important to share the knowledge between the team members, so that it would … Continue reading Support Deliberation

By Sivaramakrishnan

Aug 23

An interesting support experience – Troubleshooting External Notification Channel(Slack)

I can say last month was one another interesting month for me as a Support and Test engineer, as we have received quite a few interesting tickets. Every support ticket gives us a different experience in its own way. But, some of the support tickets seem interesting, because it helps us to explore and learn … Continue reading An interesting support experience – Troubleshooting External Notification Channel(Slack)

By Sivaramakrishnan
BizTalk360 Customer Support Statistics

Feb 8

BizTalk360 Customer Support — 2017 Achievement

The stats are in. Our continuous striving for improvement and dedication have resulted in some really positive numbers in BizTalk360 Customer Support. Here’s some statistics that we are happy to share. These statistics are taken from data provided by our customer support platform – Freshdesk. 5514 customer queries addressed in 2017 Tickets ranging across technical … Continue reading BizTalk360 Customer Support — 2017 Achievement

By rochelle
Permissions required to setup monitoring SQL jobs

Sep 27

Permissions required to setup Monitoring SQL Jobs

Biztalk360 comes with a lot of exciting features in every release. One of the important functionalities in BizTalk360 is the monitoring with the autocorrect options. BizTalk360 is the one-stop monitoring solution for BizTalk server. We can not only monitor the artefacts, but also the SQL jobs. Yes, the SQL jobs present in the SQL server … Continue reading Permissions required to setup Monitoring SQL Jobs

By Praveena
biztalk360 support tickets

May 23

SendPort is not showing in BizTalk360

BizTalk360 v8.4 is now released for public with lots of exciting new features and enhancements. Many of our customers have upgraded to the latest version and started enjoying the new features.  We at BizTalk360 support get a lot of queries in the form of tickets. Many customers are asking for the installation path, few raise … Continue reading SendPort is not showing in BizTalk360

By Praveena
biztalk360 support tickets management

May 10

Do’s and Dont’s in Support Call Handling

For any product, customer support will be considered as the face of the product and company. They deal with the customers and try to solve the problems which customers are facing. As a test and product support engineer of BizTalk360, I would like to share some of my experiences. Let’s start with a support ticket … Continue reading Do’s and Dont’s in Support Call Handling

By Sivaramakrishnan
biztalk360 support team activities

May 3

BizTalk360 Support Process – Part 2

In my previous blog, I have explained about the BizTalk360 support process and the different steps we have taken to resolve the ticket raised by the customer. It includes sending emails, getting into calls with the customer with screen sharing sessions, internal tracking of the tickets in case of a bug and escalating to the … Continue reading BizTalk360 Support Process – Part 2

By Praveena
biztalk360 licensing

Mar 9

Challenges in BizTalk360 Licensing after Environment Changes

In BizTalk360 support, we often face a lot of interesting issues and we thought we would bring out a series to discuss the different cases that come our way and how we dealt with them. A previous blog by my colleague spoke on the Culture variant issue, a very unique case. Recently we came across … Continue reading Challenges in BizTalk360 Licensing after Environment Changes

By Sivaramakrishnan
client requirements and satisfaction

Mar 3

BizTalk360’s New Approach To Client Relationship

Client Relationship is an approach to managing a company’s interaction with current and potential future customers, which tries to analyse data about customers’ history with a company and to improve business relationships with customers, specifically focusing on customer retention. Building customer relationships is one of the main customer retention strategies you can use to improve … Continue reading BizTalk360’s New Approach To Client Relationship

By rochelle

Back to Top