Privacy Policy

Effective on April 24, 2018

Kovai Privacy Statement

Biztalk360 (“Kovai” or the “Company”) is committed to protecting the privacy of individuals who visit the Company’s Web sites, individuals who register to download free or trial software or use the Company’s software and services, individuals who register to attend the Company’s corporate in-person or web-based events and for all employees and contractors who are employed by the Company.

By registering on the online form page and providing the information in this form, or providing your personal information via other channels like chats and emails, you consent to Kovai’s collection and storage of your personal information provided. When you complete this Registration Form, you understand and agree that Kovai may process and share your Personal Information that you provide for the following purposes:

  • To grant you access to services and solutions offered by Kovai;
  • To send you emails, promotions and marketing materials related to Kovai products, events, activities and offerings;
  • To be contacted by a Kovai sales person;
  • To send you information about the products and services that you have purchased from us or other product offering from the company.
  • To authorize the transfer of your Personal Information to Kovai authorized third parties for the purpose of delivering Kovai’s services and solutions to you and for direct marketing purpose.
  • To provide you content and venue details on a webinar or event you signed up for.
  • To reply to an email or other web forms/chats you have initiated and/or submitted
  • To perform contractual obligations such as order confirmation, license details, invoice, reminders, and similar. The contract may be with Kovai directly or with a Kovai partner
  • To contact you to conduct surveys about your opinion on our products and services.
  • To provide response to any support service request from you.

How long do we keep your personal data?

We store personal data for as long as we find it necessary to fulfill the purpose for which the personal data was collected, while also considering our need to answer your queries or resolve possible problems, to comply with legal requirements under applicable laws, to attend to any legal claims/complaints, and for safeguarding purposes. This means that we may retain your personal data for a reasonable period of time after your last interaction with us. When the personal data that we have collected is no longer required, we will delete it in a secure manner.

Personal Data Collected

The table below provides a summary of how Kovai uses, retains and shares the categories of personal data which the Company processes, and related information

Personal data How and why we use personal data Who we share the personal data with Lawful basis for processing the personal data
Contact information, such as title, name, title, email address and phone number To send you materials you request like whitepapers, details of our events and webinars and to send you other marketing materials by email. If you choose to set up an account, we use your contact information to provide you support for our products. With our marketing campaign providers’ webinar software providers, email platforms and selective re-sellers or business partners. Our legitimate interests in promoting our business and assessing the success of our promotional activities
Information from your Web browser (such as browser type and browser language), your Internet Protocol (“IP”) address, internet service provider (ISP), operating system, date/time stamp, and clickstream data and the actions you take on the Company’s Web sites (such as the web pages viewed and the links clicked) We use this information for what is usually called “analytics” — essentially to understand how visitors move around our Web sites, what content is popular and what is not – and to provide more personalized information about us. Usage data is collected on our behalf and analyzed by third party analytics providers and marketing campaigners. Our legitimate interests in monitoring and improving our Web sites
Contact information, such as name, company name, title, email address, mailing address and phone number. Billing information, such as billing name and address, credit card number, and the number of users or systems within the organization that will be using Software and Services. To onboard a new client for invoicing and payment, to renew licenses and to provide product support to our customers who request via email or ticketing software. With our payment processing provider. Customer support team based out of India process personal information Use is necessary for our legitimate interests in providing our Software and Services on a commercial basis and to provide product support to our customers

Customer Provided Content

Some services like Document360 permit Customers to store customer content such as documents, images and other digital information (“Customer Content”). Such customer content is accessible only by the Customer and Kovai does not use any Customer Content. Each Customer is solely responsible for its Customer Content including that Customer Content is not inappropriate or unlawful and that it does not contain any viruses or harmful content.

Your Rights

If at any time after consenting to our sending you marketing communications, you change your mind about receiving information from us, please send us a request specifying your new choice. Simply send your request to contact@biztalk360.com . Kovai will respond to your request within at most one month from the date of your request. If you would like to request for any modification to the personal data provided or if you would want all your personal data provided to be deleted from the Company, send your request to contact@biztalk360.com

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You may manage your receipt of marketing and non-transactional communications by clicking on the ‘unsubscribe’ link located on the bottom of the Company’s marketing emails and newsletters. Customers cannot opt out of receiving transactional emails related to their account associated with Software and Services purchased that are required for support and maintenance of the products.

Kovai’s Web sites contain links to other external Web sites, for instance to our content on social media platforms like Facebook, Twitter, YouTube and LinkedIn. The privacy statements of these other Web sites govern the information practices or the content of these other Web sites. The Company encourages you to review the privacy statements of other Web sites to understand their information and privacy practices.

Cookies and other Tracking Technologies

Kovai uses cookies to make interactions with the Company’s Web sites easy and meaningful. When you visit one of the Company’s Web sites, Kovai (or one of our third parties service provider’s) servers send a cookie to your computer. Cookies are pieces of information that a Web site transfers to your hard drive to store and sometimes track information about you. Most Web browsers automatically accept cookies, but if you prefer, you can change your browser settings to prevent that and your help screen or manual will tell you how to do this. However, you will not be able to take full advantage of our Web sites, Software or Services if you do so.

Kovai uses cookies that are session-based and persistent-based. Session cookies exist only during one session. They disappear from your computer when you close your browser software or turn off your computer. Persistent cookies remain on your computer after you close your browser or turn off your computer.

Cookies allow the company to recognize and count the number of visitors and to see how visitors move around our Web sites when they are using it. This helps us for our legitimate purposes to improve the way our Web sites work, for example, by ensuring that users are finding what they are looking for easily. Cookies are also used to recognize you when you return to our Web sites.

Business and Channel Partners

Software and Services are sold directly by Kovai to Customers and indirectly through distributors and resellers (“Business Partners”) to Customers. If you register interest in Software or Services with Kovai or if you register interest in a jointly promoted Software or Service from Kovai, the Company may share your personal data collected in connection with your expression of interest in our Software or Services, with our Business Partner(s). Kovai contractually limits Business Partners’ use of your personal data for the purpose of promoting and selling Software and Services and requires them contractually to comply with applicable law on the collection of personal data. Kovai does not control our business partners’ use of your personal data we collect, and their use of the information will be in accordance with their own privacy policies. Kovai does not share your personal data with business partners unless you specifically opt in to such sharing via an information request or an event registration form. If you choose to share your information with business partners in the manners described above, your information will be subject to the business partners’ respective privacy statements.

Compelled Disclosure

Kovai reserves the right to use or disclose information provided if required by law or if the Company reasonably believes that use or disclosure is necessary to protect the Company’s rights, protect your safety or the safety of others, investigate fraud and/or to comply with a judicial proceeding, court order, legal process or other governmental authority; provided, however, that unless prohibited by law, Kovai will use its reasonable efforts to give you notice to enable you to seek a protective order or take other appropriate action.

Privacy and Children

Kovai Web sites do not offer information intended to attract children. Kovai does not knowingly solicit personal data from children under the age of 16.

Processing Data Outside of European Economic Area (EEA)

Kovai may store, process and/or transfer personal data to countries outside of the EEA (including countries where the European Commission has not made a decision of an adequate level of protection of personal data), especially to India. Personal data can also be processed by staff operating outside the EEA who work for the Company. Such staff maybe engaged in, among other things, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this data processing arrangement. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. If you do not agree to this procedure you should not use our Software and Services. By using Software and Services, you consent to Kovai’s transferring your information to countries outside your own and the EEA, if necessary, for the business purposes as outlined above.

Changes to this Privacy Statement

We may update this Privacy Statement to reflect changes to our information practices. We encourage you to periodically review this page for the latest information on our privacy practices.

Contacting Us

Questions regarding this Privacy Statement or requests to access, update or delete Your Personal Information should be directed to contact@biztalk360.com

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