Steps to collect Debug Diag Crash Traces

  1. Download and Install the DebugDiagx64 tool
  2. After installation, open DebugDiag 2.0 Collection from All Programs.
  3. Follow the steps below

Next >

Next >

Type BTSNTSvc.exe into the Selected Process box.

Next>

Next>

Save the path in the notepad to navigate later.

Next>

Finish

The end screen should look like below

  1. Reproduce the process crash.
  2. Go to DebugDiag and Deactivate Rule.

6.     Open the logs folder. The *.DMP file is the most important file.

You could now use this file to troubleshoot the issue