“BizTalk360 reduces the P1/P2 incidents and provides better service to the business-critical functions.”

Altaf Ur Rehman, Application and Technical Manager

About the Company

Mitie Shared Services Limited is an active company incorporated on 16 November 1981 with a registered office located in Greater London. Mitie Shared Services Limited has been running for 42 years.

Key Challenges

  • No chance of proactive fix service due to non-monitoring
  • No monitoring tool/product

Before BizTalk360

Mitie shared services manage a complex BizTalk Server system with 7 servers, which was a challenging task. Without a dedicated tool, the team had to rely on manual monitoring and custom programs to monitor and keep their systems running smoothly. This often led to frustration and inefficiency as it was difficult to track and manage various aspects of the system.

The absence of a comprehensive monitoring tool meant the team had limited visibility into their server performance, making it difficult to identify and resolve issues on time. This resulted in increased downtime, decreased productivity, and higher costs for troubleshooting and maintenance. By leveraging BizTalk360’s intuitive interface and extensive features, businesses can easily monitor key performance indicators across their entire system. They no longer have to rely on custom programs or manual processes, saving time and resources.

Top reasons to select BizTalk360

Mitie shared services selected BizTalk360 as this integrates well with BizTalk, with minimal effort and great results. Also, the team decided to try something new after the migration of BizTalk Servers and upgraded BizTalk, opting for BizTalk360 as a monitoring product. Initial onboarding to BizTalk360 was very easy and quick to understand and helped the team to reduce P1/P2 incidents and provide better service to the business-critical functions.

Results / Impact with BizTalk360

BizTalk360 is a game-changer when it comes to managing, upgrading, and configuring the BizTalk environment. With its user-friendly interface and comprehensive features, it simplifies the complex tasks associated with BizTalk administration. One of the key benefits of using BizTalk360 is its ability to help businesses achieve goals more efficiently. By providing a centralized platform for monitoring and managing all aspects of the BizTalk environment, it streamlines operations and enhances productivity. With real-time insights and proactive alerts, users can identify issues before they impact your business processes, ensuring smooth operations at all times.

Another remarkable aspect of BizTalk360 is its track record in minimizing critical incidents. The fact that there have been no P1/P2 incidents reported within the last year speaks volumes about its reliability and effectiveness. This means that businesses can rely on BizTalk360 to keep their systems running smoothly without any major disruptions.

The tremendous support from the team

The pre-sales team fully prepared Mitie Shared Services with the necessary information for making a knowledgeable purchase decision, ensuring a smooth transition into installation and setup. Following that, the post-sales team is poised to assist the team with their day-to-day operations, offering support with troubleshooting, maintenance, upgrades, and other needs.

… BizTalk360 reduces manual monitoring and helps in achieving business goals.

Organisation: Mitie shared services

Industry: Private Limited company with shared capital


  • Monitoring
  • Administration
  • Alerts

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