Published on : Dec 21, 2017
Category : Kovai.co
In case you haven’t been on social media lately, you may have missed out on the fact that nearly everyone is sharing a photo collage of the past year.
So here’s a blog talking about my past year in BizTalk360 where I (Rochelle) work as a Customer Support Agent as well as being part of the Client Relationship Team.
Support Technical Training
The year started off with a bang, with technical training provided to the Support team so they would understand better the internal workings of the product and furthermore helped them get a better insight into the various troubleshooting steps carried out by Developers during calls.
Support has been a large part of my daily activity, where the team advises customers regarding their technical issues. Besides these, we also do a Best Practice Installation for new customers which helps them set up the product in a 2-hour slot and gets them up and running.
Client Relationship(CR) Team was formed in BizTalk360
This is a new initiative in BizTalk360 to reach the end customers, to understand their pain points and to improve business relationships. It has been a really rewarding experience to actually speak to the customer rather than the typical email chains we actually get to know them better.
Just a few months after starting the program, we expanded the 2-person team to 4 and reached almost 350 out of our total 500 customers. We celebrated in the office with a nice cake!
Our team is now in regular contact with most of our customers. Quite a few of the scenarios we faced were customers having minor niggling issues with the product and didn’t know that they could be easily resolved. Moreover, a few of our customers were unaware of the Tracking Manager feature introduced in v8.2 onwards, which could really be helpful to them. We listened to their usage of the product and then identified and suggested possible solutions or workarounds.
Proud to be part of this fun team as well!
My first INTEGRATE @BizTalk360. It was an amazing event with so many interesting speakers and the scale was so large. We had 400 participants from all over the world!
We were all given the opportunity to introduce ourselves and a few of the speakers in the events.
We met many of our existing customers and it was wonderful to finally put a face to all the email exchanges we’ve had via Support and the CR teams. BizTalk360 Customers and Partners from all over the world arrived. The 3 days were packed with so many activities – besides organizing and setting up the event, we also took testimonials from our customers on the product BizTalk360 and the entire INTEGRATE experience as well. Can’t wait for next year’s event in June 2018!
Here is one of our customer quotes.
BizTalk360 has made INTEGRATE one of the must attend integration events of the year.
Customer Site visit
BizTalk360 has a lot of features which can be quite overwhelming for someone new. Many companies appreciate an in-depth intensive BizTalk360 training provided by our BizTalk360 Experts. I was given the opportunity to join our BizTalk Administrator/Expert on his training session. It was a learning experience to actually see the product being used in action at the customer site and all the possible issues they face when trying to set up the integration environments and monitoring with BizTalk360.
I also joined our Business Development Manager – Duncan to present the product to one of the UK’s leading estate agents in Central London. We hope to make this a more regular occurrence to personally present to companies interested in BizTalk360.
Fun Fridays in the Office
This year we also started Fun Fridays wherein the lunch hour, we have some fun and games. I have organized a few of the team building sessions and everyone really enjoyed them. We played games like HeadsUp(similar to dumb charades) and also had a secret team mission in the office (which was to place an object on another team’s desk without them noticing for a certain period of time).
Christmas Celebrations in the BizTalk360 before the Hackathon begins in India (December)
We celebrated Christmas in style by having a number of events to mark the festive holiday. We had a magician to show us some spectacular tricks, celebrated Secret Santa, and had a lovely meal in a local restaurant.
So that was a quick tour of 2017 in the BizTalk360 Office. As Facebook says
Because a year is made of more than just time,
It’s made of all the people you spent that time with