Feb 12

Interesting support cases 2018

The year 2018 passed away just like few months have passed phew…! As a support engineer, we receive different cases on daily basis. Every support case is unique because the problem will be faced by different customers in different environment architecture. But some of the support cases will be interesting by the root cause of … Continue reading Interesting support cases 2018

By Sivaramakrishnan

Sep 27

BizTalk360 Improvements and Enhancements Version 8.9

In very few days, we will release BizTalk360 version 8.9. As everyone is excited, I’m excited too as, in every release of BizTalk360, we constantly improve and include features based on the customer’s feedback and business needs. In the upcoming version, we have implemented a few features purely based on the customer’s feedback. Here is … Continue reading BizTalk360 Improvements and Enhancements Version 8.9

By Sivaramakrishnan

Aug 28

Support Deliberation

Support deliberation is a process of discussing the challenges we faced in support handling. It is an initiative which our CEO suggested, and we are following this to transfer the knowledge to the team. With the different levels of support, it is important to share the knowledge between the team members, so that it would … Continue reading Support Deliberation

By Sivaramakrishnan

Aug 23

An interesting support experience – Troubleshooting External Notification Channel(Slack)

I can say last month was one another interesting month for me as a Support and Test engineer, as we have received quite a few interesting tickets. Every support ticket gives us a different experience in its own way. But, some of the support tickets seem interesting, because it helps us to explore and learn … Continue reading An interesting support experience – Troubleshooting External Notification Channel(Slack)

By Sivaramakrishnan

Jan 21

Hello world!

Welcome to WordPress. This is your first post. Edit or delete it, then start writing!

By Saravana

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