Nippon Gases is a prominent player in the European industrial and medical gases industry. With a vast customer base of over 150,000, they strive to generate societal benefits by delivering cutting-edge gas solutions that elevate industrial efficiency, improve human welfare, and foster a sustainable tomorrow.
To optimize their operations, Nippon Gases implemented a system where administrators and developers had to simultaneously handle scripting, server monitoring, and alerts. Unfortunately, this approach proved highly time-consuming due to the manual steps involved. To overcome these challenges, Nippon Gases developed its own tools to automate the scripting, monitoring, and alerting processes. Nevertheless, this method had flaws as it relied on manual intervention, making it susceptible to errors. Nippon Gases managed a single production server housing approximately 30 applications.
Top reasons to select BizTalk360
There are a couple of reasons to choose BizTalk360, but Nippon Gases highlights a few reasons as their top priority:
The initial phase of using the product
Nippon Gases was introduced to BizTalk360 during the BizTalk Roadshow held in Germany in 2013. Since then, they have recognized it as the ideal solution for effortlessly managing BizTalk Server. Implementing BizTalk360 significantly decreased the number of support requests raised, providing a positive experience for Nippon Gases from the moment they started using the product.
Challenges addressed with BizTalk360
Nippon Gases were able to reduce the number of support requests by acting proactively. Alerts are now sent to the right persons depending on the reason/application, so people get informed faster and automatically. For sure, many problems are solved automatically by restarting the receive locations.
Results with BizTalk360
The product has helped Nippon Gases to achieve business goals by enabling trust in various business departments as interfaces are more stable now. This helps the team to be extremely happy with the monitoring features provided and the ability to react to incidents promptly. Also, they loved the functionality of automatic restart of receiving locations which could be one of the reasons for recommending the product to others.