“Best product for monitoring BizTalk Server and generate alerts if something is not at right place”

About the Company

Melbourne Water is a Victorian Government-owned statutory authority that controls and manages the water bodies and supplies in Australia. They have played a significant role in Melbourne’s development, from creating an underground sewerage system in the 1890s to completing Thomson Reservoir, Melbourne’s largest water supply reservoir, in 1984.

Melbourne Water has been recognized for its commitment to safety, winning a prestigious Water Industry Safety Excellence Award, they work hard to build a more resilient and water-sensitive city, one with a smart and sustainable water supply.

Key challenges

Several challenges confronted by Melbourne Water using BizTalk Server, including:

• When something goes down, we don’t know until someone reports
• Periodic check in the BizTalk admin console to validate if everything runs smoothly
• Provide admin access to BizTalk production servers even for L1, L2 activities

Before BizTalk360

Melbourne Water managed and monitored their BizTalk Server environments with the BizTalk Admin console, which required a lot of manual effort and reliance. This involved performing regular health checks manually, which was time-consuming and prone to human error. Additionally, granting admin access even for L1 and L2 activities was not advisable due to security concerns. To highlight the complexity of the environment, Melbourne Water has two BizTalk application servers and two database servers, which are in high-availability configuration.

After BizTalk360

With the introduction of BizTalk360, all these challenges have been overcome. The product has emerged as the best tool for health monitoring of BizTalk Server environments. With its user-friendly interface and advanced features, it provides a comprehensive solution for managing and monitoring BizTalk environments.

BizTalk360 eliminates the need for manual health checks by automating various monitoring tasks. It offers a centralized dashboard that provides real-time insights into the health status of your BizTalk environment. This allows administrators to proactively identify issues before they impact business operations. Furthermore, BizTalk360 enables role-based access control, ensuring that only authorized personnel have access to specific activities within the environment. This enhances the security while also improving operational efficiency.

Top reasons to select BizTalk360

Melbourne Water has specifically mentioned “Alarms” feature from BizTalk360, for its proactive alerting capability. Team highlights the problem-solving use case for picking BizTalk360:

• Reduced manual work with advanced capabilities of monitoring like health monitoring and alarm configuration to monitor the services and if any failure happens, team gets immediate notifications, and thus helps to overcome the manual monitoring.
• Getting started with the product was simple with all the guidance provided by the Support team.

Results with BizTalk360

BizTalk360 helped Melbourne Water the best by providing feature-level permissions or read access to the Level 1 and Level 2 Support teams without providing access to the servers for troubleshooting and accessing the features which are present in the BizTalk admin console.