Eric Voskam , Operations & IT
Kiwa Register is a globally trusted organization specializing in certification, licensing, and regulatory compliance, supporting customers across various sectors in meeting high-quality and safety standards. Their BizTalk environment operates across 10 servers, supporting critical integrations that demand high stability and efficient day-to-day administration.
For years, Kiwa Register relied entirely on the BizTalk Administration Console to manage their day-to-day operations. With no monitoring or automation layer in place, administrators spent significant time manually checking the platform, resolving issues, and cleaning suspended messages.
As the environment grew, it became clear that the manual approach was no longer sustainable. The team required a smarter way to maintain platform reliability while reducing operational overhead.
BizTalk360 was adopted as part of a new BizTalk project implementation, helping the team address long-standing gaps in visibility, automation, and monitoring.
The onboarding experience was described as “easy and smooth”, with the team quickly adapting to BizTalk360’s dashboards, monitoring screens, and alerting capabilities. From day one, the platform began eliminating manual checks and providing consolidated visibility into the entire environment.
Kiwa Register identified two BizTalk360 capabilities that had the most transformative impact:
Automatically restarts stopped send/receive ports — eliminating the repeated manual interventions required in the BizTalk Administration Console. This directly addressed one of their largest operational pain points.
Proactive monitoring ensures the team is immediately notified when issues occur. Instead of logging into multiple servers or opening numerous RDP sessions, administrators now receive accurate alerts straight to their inbox.
These capabilities collectively helped the team stay ahead of issues and reduce repetitive administrative work.
BizTalk360 brought a noticeable reduction in the team’s day-to-day BizTalk workload. While formal metrics were not tracked, the difference was clear in time savings and improved system reliability.
Today, Kiwa Register continues to rely on BizTalk360 as a critical part of their BizTalk operations. BizTalk360 has become an essential partner in helping Kiwa Register maintain a stable BizTalk platform while minimizing effort, maximizing efficiency, and enabling smarter administration.
