We have our BizTalk Server environment as a small, highly available group, where we have 2 BizTalk Servers in active-active configuration for Production and Test environments.
Since we are using BizTalk360, we like the usability the product has given us as developers and BizTalk admins, as well to the entire business. It has been easy for us to allow users within the business to follow their integrations when they want to see the process.
We have a significant number of 24/7 transactional applications, and BizTalk360 helped us to create alarms when one of the systems is failing or when several suspended instances are present. Also, being able to monitor an expected number of processes on a particular schedule is invaluable to us. This has helped to ensure our system stays running 24/7 and allows us to fix issues before our clients notice there is a problem. BizTalk360 is easy to use. The alarms are really easy to configure and map with our applications. If we don’t know something about the product, it is easy for us to look or search the help and instructions on the website.
BizTalk alarms and process monitoring – for example, if we have a process that runs once daily, we have alarms in place to trigger when we haven’t received a file/web request at the expected time. For applications that run transactionally 24/7, we have monitoring to check the process every hour.
We can respond faster to any issues and support tickets that come our way, keeping our services running 24/7. We use BAM views to facilitate the tracking of our transactions by both technical and non-technical users. The BAM portal was used extensively throughout the organization. When the IT department decided to remove Internet Explorer, we were in trouble because the BAM portal does not work in other browsers. We were exploring the option of developing a custom website to replace the BAM portal, but then we found out that BizTalk360 could read the BAM views. This was fantastic news – as it supports all browsers, and the responsiveness is so much better than the out-of-the-box BAM portal.
We want to say that from installation to the first user experience. We had an excellent experience with the BizTalk360 team; it added value to our day-to-day activities. Overall, the quality of BizTalk360 is too good to use, like product usage, purchase experience, pre-sale experience, and support assistance.
