“BizTalk360 monitoring features are very user-friendly and easy to configure”

Patrick Jansson, System Software Developer

About Dentsply IH AB

Dentsply Sirona is an American dental equipment manufacturer and dental consumables producer that markets its products in over 120 countries and has factories in 21 countries.

Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, empowering dental professionals to provide better, safer, and faster dental care.

With the broadest clinical education platform and an unparalleled commitment to R&D in dentistry, their mission and vision guide to continuously aim higher, support customers, and advance patient care worldwide.

Key challenges

  • Unable to log on to the BizTalk server.
  • No notifications are received when there is an exception.
  • Manual monitoring of BizTalk artifacts.

Before BizTalk360

Before implementing BizTalk360, Dentsply faced various challenges in managing their BizTalk Server environments. One common issue was the inability to terminate suspended messages efficiently. This created bottlenecks and hindered the smooth flow of business processes. Additionally, administrators often encountered difficulties logging on to the server, leading to delays in troubleshooting and resolving issues promptly. Without a centralized monitoring solution, it was challenging to set up alerts on exceptions or monitor receive locations effectively. These limitations resulted in a lack of visibility into the health and performance of BizTalk environments, which ultimately impacted business operations. To mention the experience before BizTalk360, Dentsply had 2 servers in their Production and Testing environment and didn’t use any external or third-party tools for monitoring and operations.

After BizTalk360

After starting to use BizTalk360, the team confidently mentioned that BizTalk360 is the go-to product for anyone looking to streamline their monitoring and management of BizTalk Server environments. Getting started with the product was incredibly easy with its user-friendly interface and intuitive setup process. Dentsply’s reliable feature in BizTalk360 is the MessageBox queries. This powerful tool allows the team to retrieve information quickly and efficiently from the MessageBox database, making troubleshooting and analysis a breeze. With just a few clicks, the team can run complex queries and save queries to obtain valuable insights from the BizTalk Server environment.

In the past, the team faced challenges when it came to monitoring and managing BizTalk Server environments. However, with BizTalk360, those challenges have been overcome. The product provides comprehensive monitoring capabilities that allow the team to proactively identify issues before they impact business operations. From tracking performance metrics to setting up alerts and notifications, BizTalk360 has greatly improved the ability to ensure the smooth running of BizTalk Server environments.

Based on the experience with BizTalk360, Dentsply highly recommends BizTalk360 for anyone in need of extensive monitoring capabilities for their BizTalk Server environments. Its user-friendly interface, powerful features like message box queries, and ability to overcome challenges make it an invaluable tool for any organization relying on BizTalk Server for their integration needs.

Constant support from the BizTalk360 team

The following items are extensively good in BizTalk360, and the team shared their experience right from requirement gathering till date:

  • Quality of the product
  • Value added to your day-to-day activities
  • Pre-sales experience
  • Purchase experience
  • Installation or first use experience
  • Product usage experience
  • Support assistance

… BizTalk360 is a one-stop product for managing and monitoring the BizTalk Server environment.

Organization: Dentsply Sirona

Industry: Medical Devices


  • Notification alerts
  • MessageBox Queries
  • Monitoring

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