“Configuring ServiceNow alerts help in quickly receiving alerts and notifications”

Narasimha Reddy Patolla , BizTalk Support

About Britvic Soft Drinks Ltd

In the 1930s, Britvic started as a small entrepreneurial business and later developed into a global organization with more than 35 brands sold in over 100 countries. Britvic has

  • 520+ Online Price Intelligence which monitor online prices for products from Britvic Plc with insights on price dynamics across product categories and countries.

Key challenges 

  • No overview of what’s happening in the BizTalk environment
  • Logic apps configuration
  • Configuration of ServiceNow for receiving alerts

Before BizTalk360

Britvic used manual monitoring of their day-to-day activities, which was the norm. They had to manually monitor, check for any errors , and act depending on the result. This was a time-consuming process that could be easily automated with some tools. Hence Britvic found BizTalk360, which is an efficient solution to automate these tasks and gain insights into what’s happening in their environment which holds 8 BizTalk Application Servers and 120 Applications.

Top reasons to select BizTalk360

Britvic opted for BizTalk360 to quickly identify, diagnose and resolve issues in their environment before they become a significant problem and notifies with several notification channels.

Features that Britvic liked the most

BizTalk360 comes with Auto Correct capabilities which corrects any incorrect artifacts automatically. In addition, it also allows to set up ServiceNow alerts which notify Britvic of any potential issues that may be occurring in the environment. With these features combined, BizTalk360 is the perfect choice for enterprises looking to ensure their BizTalk environment remains stable and running optimally.

Results / Impact with BizTalk360

Britvic mentioned that BizTalk360 is a beneficial product that helps them to achieve business goals efficiently and productively. By automating manual work and simplifying tasks, BizTalk360 has made it easier to manage their BizTalk environment. The product comes with several features such as ServiceNow alerts, analytics dashboards, automated system health monitoring, and more that provide an easy way to manage their environment. Britvic highly recommends this product for anyone looking to simplify processes related to managing their BizTalk environment.

The tremendous support from the team

The pre-sales team gave Britvic all the information they needed to make an informed decision about their purchase and further with the installation and configuration of the product. Following that, the post-sales team assists with day-to-day activities such as troubleshooting, maintenance, upgrades, etc.

The customer experience is taken to the next level with value-added services such as

  • Documentation
  • Customer service
  • Technical support whenever needed

… BizTalk360 reduces manual monitoring and helps in achieving business goals.

Organisation: Britvic Soft Drinks Ltd

Industry: Soft Drink Company


  • Monitoring
  • Auto correct
  • ServiceNow alerts
  • Administration  
  • Analytics 

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