What is a BizTalk Environment?

BizTalk360 is priced at BizTalk environment level. It's important for the customer to understand the definition of a BizTalk Environment

A BizTalk environment (aka BizTalk group) will have one or more BizTalk Servers (for high availability and load balancing), and one or more SQL servers (for high availability). There will be only one BizTalk management database (BizTalkMgmtDb) for the whole environment/group. The management database will have information about all the BizTalk/SQL server(instances) in the group. When supplying the license we will ask for the SQL server instance name where the BizTalk management database is hosted (details here). The below picture shows a sample group (Note: Not all the databases are displayed).

Pay by Credit Card:

We recently completed our internet merchant account setup with Barclays (Barclaycard is one of the largest payment processors in the UK) to accept payments via online/telephone. We are currently accepting payments via telephone, online payments via website is in our roadmap. Note: We also accepts PO's and bank transfers.

We do not store credit card details locally nor do we share customer details with any 3rd parties.

Frequently asked questions

• What's the difference between Enterprise and Standard edition?

  If you are using Microsoft BizTalk Server Enterprise edition, then you'll require BizTalk360 Enterprise edition. If you are using Microsoft BizTalk Server Standard edition, then you'll require BizTalk360 Standard edition.

• Support and Software Assurance (Optional):

  Customers can purchase annual support and free software upgrades by paying 25% per year of the total purchase price. This will entitle them for priority support and free upgrades to new releases during the contract period without any additional charges.
  Support Hours: 9AM to 5:30 PM EST

• Taxes:

  We reserve the right to charge additional taxes if required by law.

• What’s the refund policy?

  If you’re not satisfied, for any reason, within 15 days you get a full refund, period, no questions asked.

• Can we just purchase the QA license?

  No. QA license is heavily subsidised, hence it cannot be purchased in isolation. In order to buy QA license you must have procured the full production license.

• We got too many environments, have you got any volume discounts?

  Yes. For large organisations we provide volume discounts. Please contact us via contact@biztalk360.com to get more information.

• What happens if we don’t buy support/software assurance?

  Support will be provided on the best effort basis. Fixes will be provided for any bugs identified. Customers will also miss out on important product updates. As a growing company we constantly bring new features to the product.

• Can we buy BizTalk360 via our preferred software provider (reseller)?

  Absolutely. Please ask your software provider/reseller to get in touch with us (contact@biztalk360.com) or please provide us their contact details. We will work with them based on their procurement process.

• How does the 14 days trial work?

  The trial version is fully functional for 14 days without any restrictions. After the 14 days period, the trial user should purchase the required commercial license(s).

• Will the pricing vary based on number of servers, cpu’s, users?

  No. The current licensing is per BizTalk group (environment). Customers can have any number of BizTalk/SQL servers in the group. There are no restrictions on the number of CPU's on the server, or number of users accessing the environment.

• We got a DR environment, what license do we need?

  Any environment other than production is treated as QA. Hence a QA license at reduced price is required for the DR environment.

• How can we purchase BizTalk360?

  Please contact us via contact@biztalk360.com, a member of our sales team will contact you and help you procure BizTalk360.

• What’s your support response time/working hours?

  We will respond your query within 3 hours maximum (normally much quicker than this). Our official working hours are Monday to Friday, 9:00 to 17:30 EST.

• We want one or two additional features added

  We do customized work for our customers, as long as it's generic enough to bring back into the product. Please contact us via contact@biztalk360.com.

• How does the SMS/Text functionality work? What's the pricing?

  We provide SMS functionality via our own gateway. We built our own gateway to simplify the configuration and to avoid dependencies with 3rd parties. We haven't finalized on the pricing for SMS. We are giving this service free until 30th April 2012 for our paid customers (there is cap of 500 messages per month). Trial users will get 40 free messages.

• What is Initial Training / Setup cost?

  Some customers ask us to help them setup BizTalk360 correctly and provide eduction to their internal staff. This service is designed for such customers, it's completely optional. It's 3-4 hours session with the customer understanding their requirements and helping their IT staff to configure BizTalk360 correctly (via telephone/live meeting). We also provide a full end-to-end product demonstration with the customer.

• Can we see your license agreement?

  The standard license agreement for BizTalk360 can be found here. License Agreement

• We got our own standard vendor license agreements, do you accept it?

  Yes. We understand large organisations and resellers got their own standard vendor license agreements. We are happy to work with customer specific agreements, as long as we can charge separately for our legal expenses. BizTalk360 is priced very fairly, this is the only way we can accomodate any custom license agreements.

If your question is not answered here, please contact us via contact@biztalk360.com.